When is a White Glove
approach required?
Project/s stalling
Lack of throughput
Lack of Governance & Control
Skill Shortage
Lack of capacity
Lack of knowledge
Critical or Sensitive in nature
Burning issue
Time sensitive
Technically challenging
High risk
High complexity
Accurate Scoping
Our Solutions and Architectural team will work with you to understand the challenges, objectives and identify any known blockers.
Target Knowledge
We work to understand where you’re going, and what will be required from a platform perspective to ensure success.
Options Appraisal
The team aim to define clear steps and activities to achieve your goals and highlight various options that may be appropriate.
Dedicated Team
The team who help to shape the approach remain with the engagement through to successful completion.
How we do it Our White Glove ethos
Hover to learn more
Meticulous Planning
The team who help to shape the approach remain with the engagement through to successful completion.
Seamless Execution
We execute projects with meticulous precision, ensuring seamless integration of new systems while minimising downtime and operational interruptions.
Continuous Communication
We believe in building strong partnerships based on trust, transparency, and regular updates.
How we do it
Our White Glove ethos
Scoping
Our Solutions and Architectural team will work with you to understand the challenges, objectives and identify any known blockers.
Target knowledge
We work to understand where you’re going, and what will be required from a platform perspective to ensure success.
Options
The team aim to define clear steps and activities to achieve your goals and highlight various options that may be appropriate.
Dedicated Team
The team who help to shape the approach remain with the engagement through to successful completion.
Meticulous Planning
We recognise that attention to detail is paramount in ensuring the required outcome.
Seamless Execution
We execute projects with meticulous precision, ensuring seamless integration of new systems while minimising downtime and operational interruptions.
Continuous Communication
We believe in building strong partnerships based on trust, transparency, and regular updates.
Previous White Glove engagements
Urgent DC exit
A tactical datacenter exit for one of the UK’s Leading legal services SaaS providers with 80 hosted customers. Project completed over a tight 5- month period with complex change management, limited downtime and a low appetite for risk. Success resulted in cost avoidance of £2mm and substantial ongoing operational savings.
Burst capacity
We provided a specialist professional services capability with a focus on supporting global enterprise customers on their more complex transformation. This included leading their migration journey where a white glove treatment was needed to ensure successful and low risk delivery of major change.
Big Data Platform
Custom open-source big data and insights platform was running on old physical hardware and end of life software versions. Customer needed to Replatform into virtualized Colo and upgrade to the latest software versions. A dedicated team worked with the software vendor, internal development and business intelligence teams to rebuild into target environment, cutover all data feeds and reports to become sustainable and compliant.
Solution Design
A major SaaS organisation was trying to consolidate services from circa 50 physical datacenters. The objective was to move their customer base to four of the primary cloud platforms. Our team were introduced to define an achievable solution, provide oversight and specialist support to enable a large Service Integrator as they executed against the plan.
Bespoke Project Teams
Programme Director
Responsible for overseeing multiple related projects and ensuring they are completed successfully. They coordinate resources, manage risks, and communicate progress to stakeholders.
Enterprise Architect
Responsible for creating and maintaining the overall technology strategy inline with customer business requirements. They ensure that technology solutions are achievable and work closely with the customer’s lead architects.
Solutions Architect
Designs and implements technology solutions that meet the needs of an organisation. They work with stakeholders to identify business requirements and oversee solution development and implementation.
Security Architect
Designs and implements security solutions that meet the needs of an organisation. They work with stakeholders to identify regulatory compliance and security benchmark requirements.
Project Manager
Reporting to the Programme Director, they are responsible for planning, executing, and closing projects. They manage resources, timelines, and budgets, and communicate project progress to stakeholders.
Automation Consultant
Responsible for evaluating an organisation's business processes and identifying opportunities for automation.
They design and implement automation solutions to improve efficiency and reduce human intervention during migration events.
Data Analyst
Responsible for analysing and interpreting discovered data to identify move groups, trends and treatment patterns. They use our bespoke tools to communicate insights to stakeholders.
Execution Consultant
Working from the event runbooks, they are responsible for executing the migration of an organisation's data, applications, and infrastructure to a new system or platforms. They ensure a smooth transition with minimal downtime.
