We were engaged via a leading technology company to provide structure, guidance and on the ground resources to support one of their key customer accounts, a major global business process software provider with a rationalisation and migration of decades of layered technical complexity.
The customer had significantly grown over the years by means of acquisition but had failed to maintain a common operational framework or technical consistency, resulting in a business impacting lack of agility to react to market demands and business requirements.
- Constrained by lack of ability to invest and agility to transform.
- Being eroded by more agile modernised competition.
- 450,000 devices, spread across many globally located datacenters.
- Over 25 independent lines of business all operating independently.
The Result
Enablement of the business transformation agenda and underlying technology strategy.
- There were predictable outcomes for each line of business and supporting technology transformation
- Demonstrated a repeatable process for live transformation across critical services
- Made the transformation process invisible to the end customer
- Executed the development of multi-year roadmap
- Confirmation of all parties live on new environment with no issues